Refund policy
Refund Policy
At Spray Foam Gear, we want our customers to be satisfied with their purchase. If you have an issue with an order, please contact us as soon as possible so we can help.
Return Authorization Required
Please do not send any products back without first contacting us. All returns must be approved in advance.
To request a return, contact us at:
Email: sales@sprayfoamgear.com
Phone: (561) 632-6821
If your return is approved, we will provide return instructions. Items sent back without prior authorization may not be accepted.
Return Window
Return requests must be made within 30 days of receiving your order.
Return Eligibility
To be eligible for a return, items must be unused, in new condition, and in the original packaging.
Returned items must be clean, complete, and free from damage, wear, contamination, or chemical exposure.
Non-Returnable Items
For safety and hygiene reasons, certain items may not be eligible for return, including:
- Opened or used PPE
- Used gloves, coveralls, respirator items, or safety products
- Items exposed to chemicals, jobsite debris, or contamination
- Special-order items
- Clearance or final-sale items
- Items damaged after delivery
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us right away at sales@sprayfoamgear.com.
Please include your order number, a description of the issue, and photos if available. We will review the issue and work with you to make it right.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, such as an incorrect item being shipped.
Original shipping charges are non-refundable unless required by law or unless the return is due to our error.
Refunds
Once your return is received and inspected, we will notify you whether the refund has been approved.
If approved, your refund will be processed back to your original payment method. Please allow time for your bank or credit card company to process and post the refund.
Exchanges
The fastest way to receive the item you need is to contact us first. If an exchange is approved, we will provide instructions based on the item and availability.
Questions
If you have any questions about returns or refunds, please contact us before sending anything back.
Spray Foam Gear
Email: sales@sprayfoamgear.com
Phone: (561) 632-6821